Deriv Contact Us
Customer Support Overview
| Channel | Availability | Response Time |
| Live Chat | 24/7 | 1-2 minutes |
| 24/7 | 24 hours | |
| 24/7 | 5-10 minutes | |
| Help Center | Always | Immediate |
| Community | Always | 1-2 hours |
Live Chat Support Services
Live chat services provide immediate assistance for trading-related inquiries. Support representatives address account-specific questions through secure channels. Technical support specialists handle platform-related issues through dedicated chat rooms. The chat system maintains conversation history for reference purposes. Chat support operates continuously through the trading week.
Email Communication Channels
Email support handles detailed technical and account-related inquiries. The support team processes email requests according to priority levels. Documentation requirements receive thorough explanations through email correspondence. Response times maintain twenty-four-hour maximum turnaround standards. Complex issues undergo escalation through specialized support teams.
Email Response Procedures
Support tickets receive automatic confirmation upon submission. Priority assignment occurs based on inquiry categories. Technical specialists review complex platform issues. Account specialists handle verification and funding matters. Security teams address account access concerns.
WhatsApp Messaging Support
WhatsApp support provides mobile-friendly assistance through secure messaging. The service maintains end-to-end encryption for communication security. Support representatives verify account ownership before addressing inquiries. Response times average between five and ten minutes. Document submission occurs through secure WhatsApp channels.
Essential Support Information:
- Account verification requirements
- Trading platform assistance
- Payment processing inquiries
- Technical issue resolution
- Security concern handling
Help Center Resources
The help center contains comprehensive documentation for common inquiries. Support articles address frequently encountered trading situations. Platform guides explain feature functionality and requirements. Account management documentation covers essential procedures. Security guidelines outline account protection measures.
Documentation Categories
Trading documentation covers platform functionality and procedures. Account management guides explain verification requirements. Security documentation outlines protection measures and recommendations. Technical guides address common platform issues. Payment processing documentation details funding procedures.
Community Support Forums
Community forums facilitate peer-to-peer assistance among traders. Support representatives monitor discussions for accuracy. Technical specialists address complex platform questions. Trading experts contribute market-related insights. Community guidelines maintain constructive discussion environments.
Regional Support Offices
Support locations across Asia maintain regional assistance capabilities:
- Malaysian headquarters
- Singapore office
- Indonesia center
- Thailand branch
- Vietnam location
- Philippines location
Language Support Services
| Region | Languages |
| Asia | English, Chinese, Thai, Vietnamese |
| Europe | French, German, Italian, Spanish |
| Middle East | Arabic, Turkish |
| Global | Portuguese, Russian |
Translation Services
Document translation services assist with verification requirements. Language specialists review translated communications. Regional teams handle native language support. Translation accuracy undergoes quality control procedures. Certified translations receive official verification.
Business Hours Operation
Support services maintain twenty-four-hour availability during trading days. Weekend support handles urgent account matters. Holiday coverage ensures continuous assistance availability. Regional offices coordinate coverage across time zones. Emergency support remains accessible during non-trading hours.
Verification Support
Account verification support guides users through documentation requirements. Verification specialists review submitted documents within three days. Additional documentation requests receive clear explanations. Verification status updates occur through email notifications. Support assists with common verification issues.
Document Requirements
Identity verification requires government-issued documentation. Proof of residence documentation maintains specific standards. Document validity follows regulatory requirements. Digital document submission occurs through secure channels. Support assists with document format requirements.
Technical Support Services
Technical support addresses platform-related issues through specialized teams. System specialists handle connectivity and performance matters. Platform experts resolve trading interface issues. Development teams address software-related concerns. Infrastructure support maintains system stability.
FAQ
Document verification processing requires one to three business days after submission through secure channels.
Live chat support operates in seventeen languages including English, Chinese, Arabic, and European languages.
Urgent security issues receive immediate attention through live chat and dedicated security support channels.
